IncodeCo Interior CRM

Data Collection

IncodeCo Interior CRM collects and processes personal information necessary for providing our services. This includes customer names, contact information, project details, and other relevant data that helps interior design professionals manage their client relationships effectively.

How We Use Your Data

The data collected is used exclusively for CRM functions, including:

• Managing client information and project details
• Facilitating communication between designers and clients
• Tracking project progress and milestones
• Generating reports and analytics to improve service delivery
• Sending notifications and updates related to ongoing projects

Data Sharing

We are committed to protecting your privacy. Your data is not sold, rented, or shared with third parties without your explicit consent, except where required by law or necessary for the provision of our services. Any third-party service providers we engage are bound by strict confidentiality agreements.

Acceptable Use

Users of IncodeCo Interior CRM agree to use the platform in accordance with all applicable laws and regulations. The following activities are strictly prohibited:

• Using the service for any illegal purpose or in violation of any laws
• Attempting to gain unauthorized access to the system or other users' accounts
• Uploading or sharing malicious software or content
• Engaging in activities that disrupt or interfere with the service's functionality
• Harassing, abusing, or threatening other users

Intellectual Property Rights

All content created, uploaded, or shared through IncodeCo Interior CRM remains the property of its original owner. This includes design concepts, project plans, branding materials, and other creative works. Users grant IncodeCo a limited license to store, display, and process such content solely for the purpose of providing the CRM service.

The IncodeCo Interior CRM platform itself, including its software, design, and functionality, is protected by copyright, trademark, and other intellectual property laws. Users may not copy, modify, distribute, or create derivative works based on our platform without explicit permission.

Account Termination

IncodeCo reserves the right to suspend or terminate accounts that violate these terms of service, engage in fraudulent activity, or otherwise misuse the platform. Upon termination, users may request their data in accordance with our data retention policy.

Retention Period

IncodeCo Interior CRM retains user data and project information for as long as necessary to provide our services and as required by law. Typically, this means:

• Active account data: Retained for the duration of your subscription
• Project data: Retained for 3 years after project completion
• Communication records: Retained for 2 years
• Billing information: Retained for 7 years as required by tax regulations

Data Deletion

When data is no longer needed or upon user request, we follow a secure deletion process that ensures information cannot be recovered. This process includes:

• Removing data from active databases
• Deleting backups according to our backup rotation schedule
• Ensuring third-party service providers also delete relevant data
• Providing confirmation of deletion upon request

Data Archiving

In some cases, instead of permanent deletion, data may be archived in a secure, encrypted format with restricted access. This is typically done for legal compliance purposes or with explicit user consent. Archived data is not used for operational purposes and is only accessed when legally required.

User Rights

Users of IncodeCo Interior CRM have the following rights regarding their personal data:

• Right to access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data under certain circumstances
• Right to restrict processing: You can request limiting how we use your data
• Right to data portability: You can request transfer of your data in a machine-readable format
• Right to object: You can object to certain types of processing

To exercise any of these rights, please contact our support team using the information provided in the Contact section below.

User Responsibilities

Users of IncodeCo Interior CRM are responsible for:

• Maintaining the confidentiality of their account credentials
• Ensuring the accuracy of information they provide
• Obtaining proper consent before uploading client information
• Complying with all applicable laws and regulations
• Reporting any security incidents or suspicious activities
• Regularly reviewing and updating their privacy settings

Account Security

Users are responsible for maintaining the security of their accounts by:

• Using strong, unique passwords
• Enabling two-factor authentication when available
• Logging out from shared devices
• Regularly updating their devices and browsers
• Not sharing account access with unauthorized individuals